Hillary Essreg
Service Design. Customer Experience. User Experience. Human-Centered Design. Yes, and…
I solve ambiguous problems by proceeding through a collaborative human-centered design process, from discovery to ideation, translating user and business needs into experience strategies.
Creative Problem Solving
I lead high-priority initiatives in complex organizations by building trust with key decision-makers and ensuring that design strategies that are aligned with organizational goals.
Relationship Building
I help people intuitively understand complex concepts by making and presenting visual artifacts that communicate ideas in clear and compelling ways.
Communicating Strategic Vision
Design Thinking
Workshop Facilitation
Persona Creation
User Research
Visual Models
User Flows
System Maps
Digital Product Design
Case Studies
My case studies are not posted publicly. If we are having conversations about opportunities, or you are interested in talking about how I can help, please contact me.